Terms & Conditions

About Ocean Mart

Ocean Mart is an online platform that enables users to order fresh seafood for home delivery in Pondicherry. We currently operate on Cash on Delivery (COD) basis.

User Eligibility

You must be at least 13 years old and capable of entering into a legally binding agreement to use our services.

Account & Information

• You agree to provide accurate details such as name, address, and contact information.
• We may collect device ID, geolocation, and address for delivery purposes.

Ordering & Delivery

• Orders are subject to availability and confirmation.
• Delivery timelines may vary based on location and product availability.
• Ocean Mart is not liable for delays caused by unforeseen circumstances.

Payment

• Currently, we accept Cash on Delivery (COD) only.
• You agree to pay the full amount at the time of delivery.

Cancellation Policy

• Orders can be cancelled before dispatch via the app.
• Once dispatched, cancellation is not possible.

No Return or Refund

• Due to the perishable nature of seafood, returns and refunds are NOT allowed.
• Please inspect your order upon delivery and report any issues immediately.

Reporting Issues

If you face any problem with your order, contact us at:

• Email: support@oceanonlinemart.com
• Phone: +91 88074 34145

User Responsibilities

• Do not misuse the app or engage in fraudulent activities.
• Do not attempt to reverse engineer or tamper with the app.

Limitation of Liability

Ocean Mart ensures quality and hygiene but is not responsible for:

• Allergic reactions or improper storage after delivery.
• Delays due to natural calamities or third-party logistics issues.

Governing Law

These Terms are governed by the laws of India and the jurisdiction of Pondicherry courts.

Changes to Terms

We may update these Terms from time to time. Continued use of the app indicates acceptance of the updated Terms.